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Text Box: Thanks to Caterpillar Morton Employees Special thanks to Trent Lantz and Andrina Williams who work as cleaners at the Caterpillar Morton facility. They were both recently complimented by our customer for their attention to detail, pleasant attitudes, and efficiency. As stated by the customer, “Sometimes we fail to acknowledge a job well done because we just expect it. However we are quick to point out shortcomings. I thank you for this opportunity to bring your attention to two fine young people.” Keep up the good work, Trent and Andrina! Congratulations! Congratulations to Libby Goodwins on earning her Six Sigma Green Belt. Libby works as a Logistics Analyst in the Pontiac, Illinois, Caterpillar facility. Libby has been employed with VSI since December 2003. Quick Response Recognized A customer at the Caterpillar Tech Center facility passes on his thanks to Ed Norris, a carpenter for VSI’s Reclamation area, for making a shipping crate on short notice. The final product is just what the customer needed! Recognition to Heartland Employees We recently received praise and recognition from our customer at Heartland Community College in Normal, Illinois. Special thanks went out to Dave Smith and Virginia Martin for their efforts. As stated by the Director of Facilities, “I don’t ever recall having such a well balanced, smooth operating custodial service. Thanks to everyone for their hard work and perseverance to make this happen.” Here is what the Vice President of Business Services for Heartland had to say: “I am really pleased with the quality of work and service that has been achieved. That success is a testament, in part, to the power of good communication, positive attitudes, and lots of effort. Thanks to everyone who has been instrumental in making this happen.” To all the VSI employees at Heartland, thanks for your outstanding efforts!

Let’s Get to Know...

Suzette Hall is a Facility Manager in VSI’s Commercial Division. Suzette started with VSI in 1994 as a general cleaner. Suzette worked her way up to a lead position as was promoted to Facility Manager in March 2004. Suzette was raised in Peoria, Illinois, and attended Washington High School. She is a mother of 6 (3 boys and 3 girls) who loves to cook and shop for kitchen gadgets. She most admires her grandmother who raised a large family while working.

The VSI Voice

Text Box: James Williams has been selected as Employee of the Quarter for the third quarter of 2004. Candidates for this award were evaluated on criteria such as Customer Service, Quantity & Quality of Work, Safety, Teamwork, and Attendance. As winner of the Employee of the Quarter award, James will receive a $200 bonus and a framed certificate. James has been with VSI since November 1995. He currently works at our Corinth, MS facility. He is very hard working and dedicated and his outstanding job performance raises the standards of our business. The customer often gives compliments and they remark how much they enjoy hearing him “giggle.” The next Employee of the Quarter award will be decided this month (for the 4th quarter of 2004). Hourly, non-supervisory employees shall be nominated by their supervisors. Nominations will be based on their performance in October, November, and December 2004.

Text Box: Floor Care Tips Learn what you can do to improve your floor care techniques.

Text Box: One Year of Service Craig Alexander Nicola Barnwell Maurice Bell Kathy Brown Anthony Denham Nora Fouts Linda Gates Sandra Hamilton Charles Hawkins Laurel Heady Philip Houston

Text Box: We are all aware of the changes taking place in our industry. Our customers and their expectations are different. Cost efficiency and continuous improvement now hold a higher value throughout our customer base. The expectations for high quality services and quick response to customer needs remain constant. The challenge we must meet is to find the efficiencies in the way we conduct business in order to provide cost effective, high quality services. Vonachen Services Inc., as a company, now provides the tools necessary to not only succeed, but excel. We have precise operational and financial data available, i.e. labor reports; Team Bid; turnover reports; and standardization documentation, which provide us the information necessary to run our operations successfully. We have embraced this change, created opportunities and grown our business in facilities such as Heartland Community College, Joliet, Harvester Works, Airport, Lexus, and Toyota. With everyone working together, embracing new ideas and utilizing the tools available to us, we can be confident that our future challenges will lead to our future successes. Ed Schroeder, Operations Manager

Text Box: 2401 W. Park 74 Drive Peoria, IL 61615 800.798.6202 · Fax 309.691.0628 www.vonachenservices.com Copyright © 2005 Vonachen Services Inc.

Text Box: VSI Job Postings are now available on-line at the VSI website! If you want to know the most up-to-date job openings, log onto www.vonachenservices.com/employment.asp.

Text Box: Your foot consists of 26 bones and a network of ligaments, tendons, cartilage, muscles, nerves and blood vessels to allow for coordinated walking, standing, jumping, and running. But once in a while your foot needs some protection – be sure to wear the appropriate shoes for your job.

Text Box: All VSI managers recently attended a seminar on floor care training. It is our goal at VSI to standardize our methods and to adopt “best practices.” If floor care is part of your duties, talk to your supervisor today about what he or she learned in this training and how it might be of use to you.

Text Box: Nickey Hutcheson Weddie Jackson Jeremy James William Johnston Sherry Jones Stephen Kalb Paula Kirker Aaron Lacey Shane Mars Norma Martinez

Text Box: Victoria Martinez Cecil Pace Keith Petran Abbey Pyatt David Smith Kyle Soule Emma Turner Marla Valencia Tara Whitehurst Clarence Wray

Text Box: Anniversaries Marco Aguilar (2), Martha Arciga (2), John Austin (2), Charline Boyd (6), Matthew Burkhalter (2), Veria Davis (8), Merle Dehne (4), Marla Dully (14), Elia Ferrer (2), Jeraldine Gordon (4), Calamity Green (3),

Text Box: Diane Harms (2), John Hartnack (4), Denise Heckman (2), Luther Hicks (6), Richard Hoffman (13), Albert Jones (8), Stephanie Kayser (3), Louise Kettle (26), Anna Kuklinski (8), John Kuklinski (8), Robert McCann (4), Janet Nimmo (4), Gina Pisel (8), Myrna Rivera-Agosto (2), Kara Sager (9), Ed Schroeder

Text Box: (11), Tammy Short (4), Dan Snell (2), Tammie Stallings (9), Eric Steeg (6)

Text Box: VSI employees at the Caterpillar facility in Pontiac, Illinois, recently took time out to eat cake and celebrate the 5 and 10-year service anniversaries of their employees. Congratulations to all of you for reaching those milestones and may you have many more successful years with VSI!