Vonachen Services

Quality Assurance Program
DEFINITION: A program of account management, which monitors performance of account specifications and customer satisfaction.
PERSONNEL: Quality assurance inspectors are selected for their integrity, objectivity, strength of character, common sense and understanding of the business.
TRAINING: Extensive classroom and field training is conducted by management personnel and Maintenance Methods, Inc. consulting staff members.
PROCEDURE: Scheduled and non-scheduled on-site inspections are conducted at regular intervals.
EVALUATION: Inspection results are recorded numerically and audited for accuracy. An account quality index is also established, discrepancies are identified and corrective procedures are immediately initiated. Quality assurance reports are produced and meetings are held with customers if desired.